POSTAGE COSTS & RETURNS

DELIVERY OPTIONS

Royal Mail

  • second class small parcel £3.10 (0kg-1.9kg)
  • first class small parcel £3.70 (0kg-1kg)
  • first class small parcel £5.60 (1kg-1.9kg)

DPD NEXT DAY DELIVERY

All parcels sent with DPD will arrive next working day from when they're dispatched. They also come with full tracking by DPD. When ordering after midday on a Thursday, your order will be dispatched on Friday, the next working day after this is Monday. You will receive up to date tracking & a time slot on the day of delivery.

Please contact us before placing your order if you would like Saturday or Sunday delivery, as this can be made available to you at an extra charge. 

    SPEND OVER £50.00 FOR FREE DELIVERY!

    *this may come in multiple parcels, please bare this in mind & will be sent TRACKED DPD!

    Home Deliveries in Market Harborough LE16

    • Minimum order is £5+
    • Only for 2.5 miles from our store in Market Harborough
    • Order before midday for same working day delivery
    • Order after midday for next working day delivery 
    • This delivery option will show if you are eligible 

    We aim to deliver between 2pm and 6pm, but potentially later dependent on volume of orders received. 

    Posting Days

    Monday-Friday.

    We aim to dispatch all orders placed with-in 24 hours.

    *this is not guaranteed, but we will always try our hardest to make this happen depending on volume of orders.

    If you order on Saturday or Sunday these orders will not be dispatched until the earliest time of Monday.

    Returns

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & un-opened.
    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    REFUNDS (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.

    LATE OR MISSING REFUNDS (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@randallsuk.com.

    SALE ITEMS (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    EXCHANGES (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jarrod@randallsuk.com with photographic evidence (so that we can recovering our costs back from our courier) and send your item to: RANDALLS UK, 5B Church Square, Market Harborough, LE16 7NB, United Kingdom.

    SHIPPING
    To return your product, you should mail your product to:
    RANDALLS UK, 5B Church Square, Market Harborough, LE16 7NB, United Kingdom
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    Any issues with your item getting lost or stolen on it's way back to us are solely the customers issue. We do not deal with any postal issues unless they are coming from us.