FREQUENTLY ASKED QUESTIONS

I haven’t received an order confirmation! What should I do? - This can happen if your billing postcode doesn’t match your card details. Don’t worry, the payment hasn’t left your bank, it will just be in your pending balance and will be returned to you shortly! You can place your order again and ensure the right details are entered. You will get an email confirmation, so just double check your spam/junk folders.| How can I modify my order? If you complete the checkout and realise you’ve made an error, best get in touch with us as quickly as possible! It may be possible to make a change on our system prior to the order being picked and packed; once that process is underway. However, we do take pride in getting your orders dispatched asap, so get in touch as soon as you can, please! E-mail us at sales@randallsuk.com and let us know your order number and what’s wrong.| Is it possible to cancel my order? As with making changes to an order, yes it is possible to stop it completely but you will need to be fast to let us know; once an order has been packed and on its way to be dispatched then it can’t be stopped and you will be charged.| Can I speak to you? We would love to talk to you! You can email us directly at sales@randallsuk.com. We always aim to answer your questions as soon as we can whilst we’re open (Monday - Friday, 10am - 4pm), or phone us on 01858 374567. | Where can I find my tracking informta